If you want technical support, you can easily find it online. If you need help with your Kindle, you can reach Amazon in a variety of ways. You can read more about the service at Amazon’s Mayday page. Kindle is a line of e-readers that features basic Kindle and the Kindle Fire. The service will be available on the new Kindle Fire HDX tablets. “Are we in charge of our devices or our devices in charge of us? Getting good tech support isn’t easy, but it’s important,” he said. More important, however, is how many people the service will help. “If you went to some physical store location to ask for help for your device, they’re going to see everything,” said Bezos. ![]() ![]() Bezos equated the experience to going into a store for tech support. While some may be concerned about privacy, rest assured the support person will not be able to see out of your camera, and you can mute your audio at any time. Amazon’s goal is a 15-second response time, and they will ramp up staffing around major holidays when Kindles are flying fast and furious under the Easter tree. By compressing the video signals, they are able to send more data to the devices from tech support and allow tech support to see the data remotely. The service is unique to Amazon, and the company built a full infrastructure to support it at their HQ in Seattle and on board the hardware. Amazon CEO Jeff Bezos said it’s like “actually very similar to having someone standing next to you” and offering tech support. The service allows you to see the remote tech support person in a small window on your screen and also displays your screen on the support person’s computer where they can watch what you’re doing online, annotate the screen, and even tap through the interface. It is a single-click support solution that lets users work with a remote tech support representative to solve problems with their tablets. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. like read PDF files and load the Fire with ebooks that don't come from Amazon. Will you be making use of this service? Please leave us a comment and tell us what you think about it.Live support has always been a dream for major retailers. The first chapter explains what you need to know about how the Fire. Users can use the service over any internet connection and the service can be used on a Kindle, a traditional Android device or an Apple device. ![]() The company provides free texting and calling to other 60 million textPlus users as well as inexpensive domestic and international calling. "We're thrilled to be launching the next iteration of textPlus for Kindle Fire that truly turns Kindle Fire into a phone, making it easier and more convenient for our users to stay connected in non-traditional ways," - Scott Lahman, Co-Founder and CEO of textPlus. All texts and calls are free to other textPlus users as well. This is something that other competing services like Fongo have yet to implement into their apps so this comes as something that can differentiate their service from the competition. Users can send inexpensive text messages within the United States and Canada for free and can make calls all around the world.Īs an added benefit, textPlus also offers auto syncing across all devices which means your messages and calls are on all your devices. 90-Day Limited Warranty for Amazon Devices or Accessories: Fire Kids Tablet. Fire tablet (5th generation) Fire Max 11 Keyboard Case. This can help customers cut costs associated with communication dramatically using a Wi-Fi connection. One-Year Limited Warranty for Amazon Devices or Accessories: Fire 7. Using textPlus, users can have their Kindle device function as a phone without any contracts, data plans, or any hidden costs. Your Kindle Fire can now function as a mobile phone / © amazon
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